ServiceNow is a business workflow automation solution founded in California in 2004. It also offers excellent integration with social media, messaging apps, and a lot of integrated business solutions. The platform offers IT and ticket tracking features to improve the experience of customers and customer service representatives. This is one of the key reasons why this platform is quite popular. As of now, there are more than 205,000 live websites that currently use Zendesk.Īccording to the company, with the help of Zendesk, you can increase customer satisfaction by 25%. Zendesk is a leading cloud-based customer service software founded in Denmark in 2007. So, what are the differences between Zendesk and ServiceNow as business software? What are the pros and cons of each one? And which one will work best for your business? Keep reading to learn more about both platforms. Our Zendesk vs ServiceNow comparison addresses the emphasis on improving customer relationship management. With the help of the right platform and trained employees, the company will be able to adjust its strategy, fix any pitfalls, and work towards achieving its goals. And CRM can easily improve a company's sales by up to 29%. Today, small and large businesses are looking for the best business solution to deliver exceptional customer service.
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